Need A Better Fit?
Frequently asked questions about exchanges may be found below.
While our stylists try their best to curate each package, sometimes some additional feedback can allow them to better learn your brand-specific sizing and fits. Please note that we are only able to process exchanges for size-related issues. In order to provide premium apparel at a significantly discounted price, we are unable to exchange items due to style-related issues at this time. To ensure that your packages suit your style, be sure to let your stylist know what you loved and didn't like in the Feedback section.
Requesting An Exchange For An Order Number NOT Starting with a “S”?
You may have noticed that we recently upgraded our website. The Exchange Request portal on our new website only recognizes orders placed on our new website’s platform. Accordingly, for any Exchange Requests from any order ID that is strictly numerical and doesn’t start with the letter S, please email email@example.com and let us know the item(s) you would like to exchange and provide some details regarding how the item(s) did not fit you. This way your stylist can review your feedback when curating your replacement item(s)! Your future orders will be on our new system going forward and can be exchanged using our exchange portal linked below.
How Do I Exchange An Item?
- Visit our exchange center by clicking the button at the bottom of this page
- Enter your order number starting with the letter S and your email address to start
- Follow the instructions and select the items you want to exchange
- Please be as descriptive as possible as to how the item(s) did not fit you, so that your stylist can review this feedback when curating your replacement item(s)!
- Once your request is approved, you will get a confirmation email with shipping guidelines
- If you are within the time period of exchanging any item(s) due to sizing-related issues (5 days from the date you received your package), your request will be approved and you will get a confirmation email with shipping guidelines. If you are outside of the exchange period, we will let you know if the item(s) may still be exchanged and our shipping address for processing the exchange
What Items Are Exchangeable?
- Items that are submitted for an exchange request within 5 days of receiving your package
- Items in brand new, unwashed, and unworn condition, and that have the original tags still attached
What Items Are Non-Exchangeable?
Certain items such as accessories, socks, underwear, ties, and items included as a bonus are not exchangeable.
What Are The Refund/Return Options?
As noted In our Terms of Service, we do not issue refunds of any kind. But, we would be happy to exchange any items that do not fit you as noted above and in our Terms & Conditions.
How Do I Ship Back The Items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Conditions For Exchange
- The return must be shipped within 7 days of the date you receive the exchange shipping label for an exchange to be processed.
- Please neatly fold the item(s) you will be exchanging and return them in the condition you received them. If items are poorly packaged or returned in unsellable condition they will not be exchanged and will be returned back to you at your expense.
- Please note that when processing exchange requests, we try our best to size up or down based on your specific need. However, we may not have the style available in your requested size when we receive your exchange. In such instances, your stylist will select a replacement item of comparable value to send to you in your requested size.
Additional questions? We've got answers.
Stately Member Services, at your service. Just email us at firstname.lastname@example.org and someone from our team will help you!