Did We Miss the Mark?
Frequently asked questions about exchanges may be found below.
While our stylists try their best to curate each package, sometimes some additional feedback can allow them to better learn your brand-specific sizing and fits. To ensure that your packages suit your style, be sure to let your stylist know what you loved and didn't like in the Feedback section.
To manage your account, please first log into your Stately account by clicking the following link statelymen.com/account. There, you’ll be able to access and update your Style Profile, Additional Style Preferences, manage your subscription, and update your address and billing information. Please make sure to take the time to fill out both your Style Profile and Additional Styles Preferences to ensure that you receive a personalized experience with our service. You can add personalized preferences and style inspiration photos to your account that your stylist can reference when curating the clothes for your package! To make any changes to your shipping address after signing up or to communicate any time sensitive concerns, please contact Member Services at firstname.lastname@example.org.
Items that are submitted for an exchange request within 5 days of receiving your initial package
Items in brand new, unwashed, and unworn condition, and that have the original tags still attached
Certain items such as accessories, socks, underwear, ties, and items included as a bonus are non-returnable and ineligible for exchange
Items in unsellable condition: visibly worn and or washed clothing
Visibly worn shoes
Items covered in pet or human hair
Items with body odor/cologne odor
As noted In our Terms of Service, we do not offer refunds of any kind. However, we would be happy to exchange any items that do not fit you and or your style so long as your request is made within 5 days of receiving your initial package and proper detailed feedback is provided.
Stately will cover the cost of shipping for the first exchange request of every initial package. Please refer to the email received after your exchange request has been approved for detailed instructions.
The return must be shipped within 7 days of the date you receive the exchange shipping label for an exchange to be processed
Please neatly fold the item(s) you will be exchanging and return them in the condition you received them. If items are poorly packaged or returned in unsellable condition (please see What Items are Non-Exchangeable) they will not be exchanged and the items will be returned back to you at your expense.
Additional Questions? We've Got Answers!
Stately Member Services, at your service. Just email us at email@example.com and someone from our team will help you!