Did We Miss the Mark?

Frequently asked questions about exchanges may be found below.

While our stylists try their best to curate each package, sometimes some additional feedback can allow them to better learn your brand-specific sizing and fits. To ensure that your packages suit your style, be sure to let your stylist know what you loved and didn't like in the Feedback section.

We understand that life can get busy, so we’ve made the exchange process as seamless as possible by including it with your next renewal box. By consolidating your exchange with your renewal, you’ll only need to track one package instead of two. Once you submit your Exchange Request, a prepaid return label will be sent immediately to the email address linked to your Stately account. Please ensure that all items you’re exchanging are in brand-new condition, unwashed, unworn, and have the original tags attached.

If you select the "Free Exchange in Your Next Renewal" option, the exchange items will only be included if the items you’re exchanging are sent back and received by our team before your renewal ships. If the exchange items are not returned before your next renewal, they will be included in the following renewal instead.

Please note, for inactive accounts, there will be a $14.99 shipping charge to send out exchange replacements, as they cannot be included with a renewal.

Items that are submitted for an exchange request within 5 days of receiving your initial package

Items in brand new, unwashed, and unworn condition, and that have the original tags still attached

Certain items such as accessories, socks, underwear, ties, and items included as a bonus are non-returnable and ineligible for exchange

Items in unsellable condition: visibly worn and or washed clothing

Visibly worn shoes

Items covered in pet or human hair

Items with body odor/cologne odor

As noted In our Terms of Service, we do not offer refunds of any kind. However, we would be happy to exchange any items that do not fit you and or your style so long as your request is made within 5 days of receiving your initial package and proper detailed feedback is provided.

Stately will cover the cost of shipping for the first exchange request of every initial package. Please refer to the email received after your exchange request has been approved for detailed instructions.

The return must be shipped within 7 days of the date you receive the exchange shipping label for an exchange to be processed

Please neatly fold the item(s) you will be exchanging and return them in the condition you received them. If items are poorly packaged or returned in unsellable condition (please see What Items are Non-Exchangeable) they will not be exchanged and the items will be returned back to you at your expense.

Additional Questions? We've Got Answers!

Stately Member Services, at your service. Just email us at concierge@statelymen.com and someone from our team will help you!