Frequently asked questions about exchanges may be found below.
While our stylists try their best to curate each package, sometimes some additional feedback can allow them to better learn your brand-specific sizing and fits. To ensure that your packages suit your style, be sure to let your stylist know what you loved and didn't like in the
Feedback section.
Out Of the Box Purchases
Not statisfied with your purchase ? no problem.
We offer returns and refunds or store credit, for any reason, on all items unless otherwise specified at the time of purchase. to confirm whether your item is returnable, check your invoice, email confirmation or orders page. with returns all item(s) must be in its original packaging, brand new, unwashed, and unworn condition, and have all of its original tags still attached. the item(s) must be shipped back to us within 30 days of delivery to be eligible for a refund or store credit. returns on items received after these time periods are accepted at our discretion. late returns that are accepted will be subject to a partial refund of 50% of their original sale prices.
Please note, if you elect to return an item for a refund, a returns shipping & restocking charge in the amount of $15 will be deducted from your refund per prepaid shipping label used. if you elect to return an item for store credit there will be no returns shipping & restocking charge. all items purchased with store credit are only eligible to be returned for store credit. returns for refund or store credit from purchases made in alaska or hawaii will incur a returns shipping & restocking charge in the amount of $35.
If your clothing item is in new, unworn condition with all of its original tags still attached , you may exchange your clothing item for a different size or color.
Follow the link below to complete your exchange process. please provide accurate sizing or details for your desired exchange item. select the items you’re sending back, print the prepaid shipping label that’s generated for you, and attach it to the package you are exchanging the items in.
Note: there is a limit of one size/color per exchanged item in the same brand and style. if you have any questions about selecting your correct size please contact customer service [email protected].
Follow the link below to complete the return process. select the items you’re sending back, print the prepaid shipping label that’s generated for you, and attach it to the package you are returning the items in.
Refunds are processed within 7-14 business days once the item(s) are received and can be expected 5-10 business days after processing, depending on the credit card/bank that you used to process the initial charge. In some cases it may take up to one billing cycle to show up on your statement.
Items cannot be returned if they are used, damaged, worn or do not contain their original tags. Merchandise that has been worn, used, or altered will not be accepted for return or exchange under any circumstances.
Last call or final sale items: all sales of items marked as last call or final sale are final. last call or final sale items cannot be returned for exchanges, credit, or refunds.
To manage your account, please first log into your Stately account by
clicking the following link
statelymen.com/account.
There, you’ll be able to access and update your Style Profile,
Additional Style Preferences, manage your subscription, and update your
address and billing information. Please make sure to take the time to fill
out both your Style Profile and Additional Styles Preferences to ensure
that you receive a personalized experience with our service. You can add
personalized preferences and style inspiration photos to your account that
your stylist can reference when curating the clothes for your package! To
make any changes to your shipping address after signing up or to
communicate any time sensitive concerns, please contact Member Services at
[email protected].
Items that are submitted for an exchange request within 5 days of receiving your initial package
Items in brand new, unwashed, and unworn condition, and that have the original tags still attached
Certain items such as accessories, socks, underwear, ties, and items included as a bonus are non-returnable and ineligible for exchange
Items in unsellable condition: visibly worn and or washed clothing
Visibly worn shoes
Items covered in pet or human hair
Items with body odor/cologne odor
As noted In our Terms of Service,
we do not offer refunds of any kind. However, we would be happy to exchange any items that do not fit you and or your style so long
as your request is made within 5 days of receiving your initial package and proper detailed feedback is provided.
Stately will cover the cost of shipping for the first exchange request of every initial package. Please refer to the email
received after your exchange request has been approved for detailed instructions.
The return must be shipped within 7 days of the date you receive the exchange shipping label for an exchange to be processed
Please neatly fold the item(s) you will be exchanging and return them in the condition you received them. If items are poorly packaged
or returned in unsellable condition (please see What Items are Non-Exchangeable) they will not be exchanged and the items will be returned
back to you at your expense.
Additional Questions? We've Got Answers!
Stately Member Services, at your service. Just email us at [email protected] and someone
from our team will help you!
