Frequently Asked Questions
WHAT IS STATELY?
Stately is the premier clothing subscription service for the modern man. We deliver carefully selected, stylist-curated contemporary clothing based on your style preferences, sizes, and needs. We work with today’s leading brands to bring you a personalized assortment of clothes to fit your lifestyle–whether it’s workplace attire, date night, going out on the weekends, or relaxing in the comfort of your home, we’ll ensure that you’ll love how you look and feel, so that you’ll have time for the things you love. To get started, fill out a style profile so that your stylist can learn more about you style and preferences. We will then match you with a stylist who will ask you more detailed questions to make sure we nail your style down. Unlike most of today’s men’s clothing subscription services that charge exorbitant “styling fees” and retail prices for clothes, Stately provides its members with apparel from the leading men’s contemporary clothing brands for a fraction of the price. Our ability to buy large quantities of apparel from our clothing brand partners allows us to pass the savings on to you. Select a plan and frequency that best suits your needs and budget and we will take care of the rest. It’s that simple.
I just became a member, how do I manage my Stately account?
To manage your account, please first log into your Stately account by clicking the following link statelymen.com/account. There, you’ll be able to access and update your style profile, additional style questions, address and billing information. You can even add personalized preferences to your account that your personal stylist will reference when selecting the clothes for your package! Any changes made to your style profile or address information after two days of signing up may not be reflected until your second package. For any time sensitive concerns please email firstname.lastname@example.org.
I’ve already created a login, how do I access my Stately account?
If you’ve already created a username and password for your Stately account, you can access your account by clicking “My Account” at the top of this page and signing in, or by clicking on the following link statelymen.com/account
Help, I forgot my password!
To reset your password, please click the following link statelymen.com/accountlost-password/ and enter the email address associated with your Stately account. You’ll receive an email with a link to reset your password. If you don’t see this email within a few minutes, please check your spam folder too! Still need help? Email us at email@example.com
I only want to purchase one package, what can I do?
Stately offers a recurring subscription service based on the plan frequency you select at sign up. Therefore, we don’t have a system in place to purchase only one package. If you’d like to only receive one package, email us a cancellation request at firstname.lastname@example.org within 7 days of receiving your first package and we’ll start the cancellation process!
Can I pick the items in my package?
Our personal stylists are passionate about keeping our members looking good. We take pride in handpicking your package based on the criteria selected in your style profile and any preferences you communicate to us. Most of our members enjoy this option because it saves them time, they are exposed to new brands and styles, and every box is a pleasant surprise! If there is something that you really want to see in your next package, email us at email@example.com and your stylist will make every best effort to get you what you are looking for.
Can I make special requests?
Absolutely! If there is something that you really want to see in your next package, email us at firstname.lastname@example.org and your stylist will make every best effort to get you what you are looking for!
Can I change my style profile?
We know our members are always looking for ways to diversify their style and mix up their looks. All you have to do is login to your Customer Account Portal and update your Style Profile. You can also email your stylist at email@example.com with any requested changes.
How do I know I’m getting a good value?
Our commitment to our clothing brand partner network allows us to access premier inventory at a below wholesale price in order to pass those savings on to you. Typically, our members can expect to receive at least two times the value in retail value of goods than the price of their membership plan. For example, our $99 Sharp Plan includes apparel that typically retails for more than $200. The best part about our service is that you get to keep everything we send you in your package for one low price—if something in your package does not fit you, we will exchange it for an item that does!
When will I receive my package?
Once you complete your order, we will typically ship your package within 5-10 business days (it can take up to 10 business days to ship your order during certain seasons). This gives your personal stylist enough time to carefully review your style profile and any special requests. Once your package leaves our fulfillment center, it normally takes 2-7 days to arrive at your doorstep, depending on your location.
Can I track my package?
Of course! Once it’s shipped, you’ll receive a tracking number via email to track your package while it’s in transit. If you aren’t receiving email updates, make sure the email you signed up with is correct and don’t forget to check your spam box!
Do you ship internationally?
Currently, Stately is only available in the United States! Send us an email at firstname.lastname@example.org letting us know where you’d like to see our service next and we will send you an email when we start shipping to your country.
Do you ship to APO / FPO /P.O. Box Addresses?
We do accommodate for APO, FPO, and P.O. Box addresses.
How does billing work?
Stately is a recurring subscription service. You will be billed and receive packages based on the billing frequency you select when you sign up. You may choose to receive packages monthly or every two months. We will continue to bill you and send packages based on the plan frequency you select at signup, unless you change your frequency or decide to cancel. For any billing inquiries, please email us at email@example.com.
How can I pay?
At the moment, we accept Visa, Discover, MasterCard, and American Express.
When am I charged?
The first cycle’s membership fee is charged right after you press Complete on the Secure Checkout page. The charges will continue to recur based on the billing frequency you selected at sign up until you decide to cancel.
Can I exchange an item that doesn’t fit?
Absolutely! You have 5 days from the day you receive your package to try everything on to make sure it fits. Keep what fits and exchange anything that doesn’t. Shipping and sizing exchanges are free on your first exchange per package! Your stylist will review your feedback and handpick another item of similar value that is in line with your style profile. If after receiving a replacement item you would like to exchange it again for another item, you will be responsible for any return and shipping expenses. Please email us at firstname.lastname@example.org to start your exchange process. We will give you proper instructions in the email on how to get your item(s) exchanged! Also, please do not ship packages back without having contacted us first, as we are unable to refund your shipping charges back to you.
Can I exchange an item that I don’t like?
Unfortunately, we are only able to process exchanges for sizing-related issues. In order to provide premium apparel at a significantly discounted price, we are unable to exchange items due to style-related issues at this time. To ensure that your Stately packages suit your style, please be sure to include as many notes as you can about you, your style, and your preferences in the Additional Style Questions your stylist consults while curating your packages.
Can I get a refund?
In order to provide premium apparel at a significantly discounted price, we are unable to refund orders. If you experience any issues with your order, please contact us at email@example.com and someone from our Member Services Team will assist you!
Can I pause my membership?
Absolutely! Just email firstname.lastname@example.org within 7 days of receiving your last package, and we will skip your next billing cycle. Your following cycle will then automatically renew.
How do I cancel?
To cancel your subscription service, simply email email@example.com from the email address you signed up with to get the process started. You have 7 days from the date you received your last package to cancel your subscription. If you make a request to cancel outside of this timeframe, your cancellation will be effective after your next subscription renewal date. The reason we are not able to cancel your subscription at any time up to your next renewal date is because 7 days after you receive your package we start to purchase clothes for your next package. Please note, we only accept cancellation requests via email. We cannot accept cancellation requests via text message or live chat for account security purposes.
Please be sure to get the confirmation of any account changes from our team. Should you ever wish to restart your subscription, simply send us an email and we’ll be waiting to assist you!
I forgot to add my promotion code, what can I do?
Due to the manner in which promotion codes are processed through our system, we are unable to apply a promotion code to your account after payment has been processed. We apologize for any inconvenience
Can I upgrade/downgrade my subscription plan or change my package frequency?
Absolutely! To upgrade or downgrade your subscription plan, or to change the frequency of your plan, simply send an email to firstname.lastname@example.org from the email address you signed up with. Please note you have up to 7 days from the date you received your last package to successfully process an upgrade/downgrade request or change your package frequency.
HAVE MORE QUESTIONS?
Not a problem–we are here to help! Please free to email email@example.com with any additional questions, and we’ll follow up with you shortly.