Frequently Asked Questions

WHAT IS STATELY?

Stately is the premier clothing subscription service for the modern man. We deliver personalized, stylist-curated contemporary clothing based on your style preferences, sizes, and needs. We work with today’s leading brands to bring you a personalized assortment of clothes to fit your lifestyle–whether it’s workplace attire, date night, going out on the weekends, or relaxing in the comfort of your home, we’ll ensure that you’ll love how you look and feel, so that you’ll have time to do the things you love.

To get started, fill out a style profile so that your stylist can learn more about your style and preferences. We will then match you with a stylist who will ensure we nail your style down in every package. Unlike most of today’s men’s clothing subscription services that charge exorbitant “styling fees” and retail prices for clothes, Stately provides its members with apparel from the leading men’s contemporary clothing brands for a fraction of the price. Our ability to buy large quantities of apparel from our clothing brand partners allows us to pass the savings on to you. Select a plan and shipping frequency that best suits your needs and budget. We will take care of the rest. It’s that simple!

ACCOUNT MANAGEMENT

To manage your account, please first log into your Stately account by clicking the following link statelymen.com/account. There, you’ll be able to access and update your Style Profile, Additional Style Preferences, manage your subscription, and update your address and billing information. Please make sure to take the time to fill out both your Style Profile and Additional Styles Preferences to ensure that you receive a personalized experience with our service. You can add personalized preferences and style inspiration photos to your account that your stylist can reference when curating the clothes for your package! To make any changes to your shipping address after signing up or to communicate any time sensitive concerns, please contact Member Services at concierge@statelymen.com.

You cannot share an account. Our Style Profiles are set up for one member and one member only. If you attempted to share an account, the Style Profile and Additional Style Preferences would need to be manually updated for every renewal. We’ve had members in the past try to do this and it has yet to work out for anyone. Two accounts would ultimately need to be created in order to receive the best individual styling experience.

You CAN update your account email address but you will need to reach out to our Members Services Team for assistance. Please keep in mind it may take up to one billing cycle to properly reflect on your account.

No but you CAN skip your next order or better yet, change your next renewal date and update your renewal frequency to better suit your needs. Please see below.

While Stately does offer a recurring subscription service based on the plan frequency you select at sign up, you CAN cancel after you place your first order to avoid any further charges. We hope that's not the case though. Stay! You know you want to ;)

Definitely! We get that life happens and sometimes you won’t be available. Simply log into your account, click on Subscription, Subscription Management, Skip Shipment.

Of course! Simply log into your account, click on Subscription, Subscription Management, click Edit under Next Order Date and select the date you’d prefer to have your renewals take place moving forward. You can do this anytime you’d like before your next renewal takes place. You can move your renewal date up or push it back as often as needed.

Always! Simply log into your account, click on Subscription, Subscription Management, click Edit under Delivery Schedule and select between 1 month or 2 months. If you’d like to customize this even further, let's say you’d like a package every quarter, please reach out to our Member Services Team and let them know how often you’d like to receive your packages and we’ll take care of the rest.

Absolutely! Simply log into your account, click on Subscription, Subscription Management, click Edit under Change Quantity and use the arrows to increase the number of boxes you’d like to receive. Keep in mind that this change is recurring. Meaning you’ll need to manually update the quantity again, if you’d like to go back to only receiving one package instead of a continuous two or three.

Our personal stylists are passionate about keeping our members looking good. We take pride in hand picking your items based on the criteria selected in your Style Profile and any preferences you communicate to us via your Additional Style Preferences. Most of our members enjoy this option because not only will it save them time, but they are exposed to new brands and styles, and every box is a pleasant surprise! If there is something that you really want to see in your next package, please feel free to add this feedback to your Additional Style Preferences or email us at concierge@statelymen.com, Your stylist will make every best effort to accommodate any special requests you may have.

We know our members are always looking for ways to diversify their style and mix up their looks. You can do this as often as you’d like so long as this is done before your next scheduled renewal. All you have to do is login to your Stately Dashboard and update your Style Profile and Additional Style Preferences.

Our commitment to our clothing brand partner network allows us to access premier inventory at a below wholesale price in order to pass those savings on to you. Typically, our members can expect to receive at least two times the value they pay (based on MSRP) of apparel than the price of their membership plan. For example, our $129 Sharp Plan includes apparel that typically retails for more than $200. The best part about our service is that you get to keep everything we send you in your package for one low price—if something in your package does not fit you, we will exchange it for an item that does!

EXCHANGES

If you receive something that doesn't quite work for you, please feel free to create an Exchange Request through your Stately Dashboard. All exchange requests need to be made within 5 days of receiving your package. Items for the approved exchange request must be for that particular order number only. Please do not include any unapproved items. Any items from prior orders not previously approved that are included with your new exchange request, will be shipped back to you and will not be replaced. Additional shipping fees may apply and you will be notified of the added charges. While your stylist will do their best to exchange the item(s) you return with the same item(s) in a better fit, we are not able to guarantee an even exchange (replacement of the exact item) due to our ever changing wardrobe options If an even exchange is unavailable, rest assured that your stylist will do their best to include a replacement item that is comparable to what was originally sent.

Absolutely! You have 5 days from the day you receive your package to try everything on to make sure it fits. Keep what fits and exchange anything that doesn’t. Your stylist will review your feedback and handpick a replacement item(s) of similar value and style of the item(s) being returned. Please note that we cannot promise certain items or an even exchange due to our ever changing wardrobe options. Please keep in mind that all brands vary in fits. Over time, your stylist will get a better understanding of how different brands fit you. Please be aware that if your size is not listed as an option when creating a Style Profile with us, then at this time it is not a size our brand partners currently offer and we will be unable to accommodate your size needs. For example, we do not offer Big & Tall sizes, XS or 4XL+ tops, pant inseams that are shorter than 30”, or shoes that are wide or above size 13. If after receiving your replacement item(s) you would like to exchange it again for another item, you will be responsible for any return shipping expenses. If this is the case, please email us at concierge@statelymen.com to start the exchange process for your second exchange. We will give you proper instructions in the email on how to get your item(s) exchanged! Also, please do not ship packages back without having contacted us first, as we are unable to refund your shipping charges back to you.

Sure! We definitely do not want our members to receive clothing they don’t like and would be happy to replace the item(s)s disliked with options you might enjoy more! You have 5 days from the day you receive your package to request a style-related exchange. To ensure that your exchange and future Stately packages better suit your style, all we ask for in return is for you to include detailed feedback on why something didn’t work for you and to upload style inspiration photos to your Additional Style Preferences. Your stylist references this information prior to curating every package for you, so the more feedback, the better!

Yes! If the replacement item(s) you received did not work for you then feel free to request a 2nd exchange within 5 days of receiving your replacement item(s) online through our exchange portal. Please keep in mind that while Stately is happy to cover the cost of shipping for the first exchange request, we do require second exchange shipping costs to be covered by the member. You will also be asked to provide the tracking information of the second exchange once it has been shipped so our Fulfillment Team can be on the lookout for your package.

We are unable to accommodate any exchange requests outside of our 5-day exchange period, from orders prior to your current order, or exchanges that request sizes that are not offered by our service. We are also unable to exchange any items that have been worn or washed, or that were damaged after it was worn. If returned, we will have to send the items back to you.

SHIPPING

Stately currently ships packages via UPS Ground and UPS SurePost (your package will be transferred to USPS for final delivery).

Once you complete your order, we will typically ship your package within 5-10 business days (it can take up to 10 business days to ship your order during certain seasons). This gives your personal stylist enough time to carefully review your Style Profile and any special requests. Once your package leaves our fulfillment center, it normally takes 1-7 days to arrive at your doorstep, depending on your location and courier.

Of course! Once it’s shipped, you’ll receive an email from us to track your package while it’s in transit. If you aren’t receiving email updates, make sure the email you signed up with is correct and don’t forget to check your spam box!

Currently, Stately only offers its service in the United States of America. Send us an email at concierge@statelymen.com letting us know where you’d like to see our service next and we will send you an email when we start shipping to your country.

We do accommodate for APO, FPO, and P.O. Box addresses. However, for any exchange requests from an APO or FPO address, you will need to ship the item(s) back to us. Please also keep in mind that any packages being shipped to APO, FPO, and P.O. Box addresses CANNOT be expedited. APO and FPO packages can take up to 2 months to be delivered, from the date it was transferred to USPS.

Of course! You can update your shipping address at any point in time through your Stately Dashboard. If your renewal has already taken place, we will need to be notified within 24-48 hours of this recent change. If your package has already been shipped, we will need to be notified within 24 hours to attempt rerouting the package. Reroutes are time sensitive with our couriers and are not always possible. If a reroute is needed and the courier allows for the change to be made, members will be responsible for the additional shipping fees. Please note that we cannot be held responsible for incorrectly entered shipping addresses or addresses that are updated after your order renews. For any time sensitive changes, please contact Member Services at concierge@statelymen.com.

We’re sorry to hear you have not received your order(s). If the courier has marked your package as delivered but you cannot locate it-

The courier may have placed it in a safer location, please check:

Mailbox, porch, garage, exterior doors, and any locations where the package could be placed. Please check with other members of your household and neighbors as some drivers have been known to leave packages with neighbors for safe keeping.

In rare cases, packages marked as “Delivered” can take up to an additional 24-72 hours to be physically delivered. If more than 72 hours have passed since your package was marked as “Delivered”, please reach out to Member Services for further assistance.

Please note, APO and FPO packages can take up to 2 months to be delivered, from the date it was transferred to USPS

BILLING

Stately is a recurring subscription service. You will be billed and receive packages based on the billing frequency you select when you sign up. We will continue to bill you and send packages based on the plan frequency you select at signup, unless you change your frequency or decide to cancel. You can update your plan type, change your order frequency, or skip your next order by managing your subscription through the Stately Dashboard under Subscription. Please note that by postponing or skipping your next package, you are agreeing to at least one final scheduled renewal.

To cancel your subscription with Stately, simply log into your Stately Dashboard and click on SUBSCRIPTION . Find the subscription you’d like to cancel, click on Cancel Subscription, choose a cancelation reason, and confirm. You’ll get a cancellation email confirming your cancellation. If you don’t get a confirmation email, it’s possible your cancellation didn’t process, so please reach out to us if that’s the case!

You must cancel a subscription at least 24 hours before your renewal date to allow the cancellation to process. Canceling your account does not stop the box you’ve already purchased from shipping out. Please note that there are no refunds for any orders that have already been charged.

Should you ever wish to restart your subscription, you may login to the Stately Dashboard and re-activate your account at any time.

Due to the manner in which promotion codes are processed through our system, we cannot retroactively add a promotion code to your account after payment has been processed but don’t worry! We gotchu! Please reach out to our Member Services Team via email at contact concierge@statelymen.com, via Facebook DM or Instagram DM and provide the missing code, your order number and or your account email address and we’ll send a direct message to your Stylist.

At the moment, we accept Visa, Discover, MasterCard, American Express, Apple Pay, Google Pay & PayPal.

The first cycle’s membership fee is charged right after you press Complete on the Secure Checkout page. The charges will continue to recur based on the billing frequency you selected at sign up until you decide to cancel. Please note that you will be charged before the items are shipped out.

While we don’t offer refunds for subscription orders placed, we’re happy to exchange the items you are unhappy with so long as proper detailed feedback is provided. If you weren’t crazy about a print, let us know. The more details you share about your likes and dislikes, the better our styling team can assist with what you’re trying to achieve through our services.

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