Frequently Asked Questions

To manage your account, please first log into your Stately account by clicking the following link statelymen.com/account. There, you’ll be able to access and update your Style Profile, Additional Style Preferences and update your address and billing information. Please make sure to take the time to fill out both your Style Profile and Additional Styles Preferences to ensure that you receive a personalized experience with our service. You can add personalized preferences and style inspiration photos to your account that your stylist can reference when curating the clothes for your package! To make any changes to your shipping address after signing up or to communicate any time sensitive concerns, please contact Member Services at [email protected].

Of course! We do ask that if you do want to adjust your frequency, plan type, renewal date or postpone your next order that you make these changes within 7 days prior to your renewal taking place. Otherwise, these changes will take effect after the most recent renewal. If you are outside of this time frame please reach out to our Member services team via email at [email protected] or via live chat.

You cannot share an account. Our Style Profiles are set up for one member and one member only. If you attempted to share an account, the Style Profile and Additional Style Preferences would need to be manually updated for every renewal. We’ve had members in the past try to do this and it has yet to work out for anyone. Two accounts would ultimately need to be created in order to receive the best individual styling experience.

You CAN update your account email address but you will need to reach out to our Members Services Team for assistance. Please keep in mind it may take up to one billing cycle to properly reflect on your account.

Yes! You can pause your subscription, skip your next order or better yet, change your next renewal date and update your renewal frequency to better suit your needs.

While Stately does offer a recurring subscription service based on the plan frequency you select at sign up, you CAN cancel after you place your first order to avoid any further charges. We hope that's not the case though. Stay! You know you want to ;)

Definitely! We get that life happens and sometimes you won’t be available. Simply log into your account, click on Subscription, Subscription Management, Skip Shipment. Please keep in mind if you are within 7 days from your renewal taking place you will only be able to skip orders after the renewal takes place.

Of course! Simply log into your account, click on Subscription, Subscription Management, click Edit under Next Order Date and select the date you’d prefer to have your renewals take place moving forward. You can do this anytime you’d like before your next renewal takes place. You can move your renewal date up or push it back as often as needed as long as you are not within 7 days of your renewal taking place.

Yes! Simply log into your account, click on Subscription, Subscription Management, click Edit under Delivery Schedule and select between 1 month or 2 months. If you’d like to customize this even further, let's say you’d like a package every quarter, please reach out to our Member Services Team and let them know how often you’d like to receive your packages and we’ll take care of the rest.

Absolutely! Simply log into your account, click on Subscription, Subscription Management, click Edit under Change Quantity and use the arrows to increase the number of boxes you’d like to receive. Keep in mind that this change is recurring. Meaning you’ll need to manually update the quantity again, if you’d like to go back to only receiving one package instead of a continuous two or three.

Our personal stylists are passionate about keeping our members looking good. We take pride in hand picking your items based on the criteria selected in your Style Profile and any preferences you communicate to us via your Additional Style Preferences. Most of our members enjoy this option because not only will it save them time, but they are exposed to new brands and styles, and every box is a pleasant surprise! If there is something that you really want to see in your next package, please feel free to add this feedback to your Additional Style Preferences or email us at [email protected], Your stylist will make every best effort to accommodate any special requests you may have.

We know our members are always looking for ways to diversify their style and mix up their looks. You can do this as often as you’d like so long as this is done before your next scheduled renewal. All you have to do is login to your Stately Dashboard and update your Style Profile and Additional Style Preferences.

Our commitment to our clothing brand partner network allows us to access premier inventory at a below wholesale price in order to pass those savings on to you. Typically, our members can expect to receive at least two times the value they pay (based on MSRP) of apparel than the price of their membership plan. For example, our $129 Sharp Plan includes apparel that typically retails for more than $200. The best part about our service is that you get to keep everything we send you in your package for one low price—if something in your package does not fit you, we will exchange it for an item that does!

We know life can get busy, so we aim to make the exchange process as seamless as possible by including it in your next renewal box. By consolidating your exchange with your next renewal, you’ll only need to track one package instead of two. Once you submit your Exchange Request you’ll immediately receive your prepaid return label to the email address linked to your Stately Account. Please be sure that all item(s) you are exchanging are in brand new condition, unwashed and unworn, and have the original tags still attached.

No worries at all! When you submit your Exchange Request you can select expedited shipping and pay $14.99 to receive it sooner. Please keep in mind that your return package needs to be scanned in, by UPS as being en route to our Fulfillment Center, for your stylist to begin processing your exchange. Once processed, your exchange will be shipped out within 2-4 business days (not including weekends & holidays).

Absolutely! You have 5 days from the day you receive your package to try everything on to make sure it fits. Keep what fits and exchange anything that doesn’t. Your stylist will make a selection based on the detailed feedback you provide in your exchange request, as well as your Additional Style Preferences. It's important to note that all brands vary in cut and fit, and over time your stylist will get a better understanding of your personal preferences. Please be aware that if your size is not listed as an option when creating a Style Profile with us, then at this time it is not a size our brand partners currently offer and we will be unable to accommodate your size needs. For example, we do not offer Big & Tall sizes, XS or 4XL+ tops, pant inseams that are shorter than 30”, waist size 35, or shoes that are wide or above size 13.

There will be a $14.99 charge to ship out exchanges for any inactive accounts as we cannot send the replacements in the next renewal.”

Sure! We definitely don’t want members to keep items they’re not a fan of. You will have 5 days from the date you receive your package to request a style-related exchange. To ensure that your exchange and future Stately packages better suit your style, all we ask for in return is for you to include detailed feedback on why something didn’t work for you. We also highly suggest you upload style inspiration photos to your Additional Style Preferences. Your stylist references this information prior to curating every package for you, so the more feedback, the better! Please note we currently work with many brand partners who do NOT currently offer: vegan only, natural fibers only, items only manufactured in the United States and or non polyester items at this time.

Yes! If the replacement item(s) you received did not work for you then feel free to request a 2nd exchange within 5 days of receiving your replacement item(s) online through our exchange portal. You may also request a call to further discuss why certain items didn’t meet your expectations. While Stately is happy to cover the cost of shipping for the first exchange request, we do require shipping costs to be covered by the member for any additional exchanges. You will also be asked to provide the tracking information of the second exchange once it has been shipped so our Fulfillment Team can be on the lookout for your package.

We are unable to accommodate any exchange requests outside of our 5-day exchange period, from orders prior to your current order, or exchanges that request sizes that are not offered by our service. We are also unable to exchange any Bonus/Holiday Collection items and or items that have been worn, washed, or that were damaged after it was worn. If returned, we will have to send the items back to you.

No problem! Just let Member Services know immediately via email, SMS or chat and, ideally, before, you send back your exchange so that your stylist is made aware! If you don’t include an item in your exchange package that was submitted with your initial exchange request and a replacement is provided, you will be charged 50% of the MSRP value of the item(s) that are not included in the exchange package you send back..

We kindly ask that you do not include additional item(s) in your exchange package (either from this order or a prior order). Any item(s) from prior orders not previously approved that are included in your exchange box, will be shipped back to you and will not be replaced. A shipping and handling fee of $25 will be charged to your account for these unapproved items.

We require that all approved exchange item(s) are sent back to us in brand new condition and that such item(s) are unwashed, unworn and contain the original tags attached. If an item(s) is returned with visible signs of being washed, worn, or missing tags, the return will be rejected, the item(s) will be donated, and the member will be charged 50% of the MSRP value of each item(s) based on the MSRP noted in the invoice you received with your underlying order.