
The Style Desk
Fielding FAQs and Leveling Up Wardrobes.
About Stately
While Stately does offer a recurring subscription service based on the plan frequency you select at sign up, you CAN cancel after you place your first order to avoid any further charges. We hope that's not the case though. Stay! You know you want to ;)
Great question! Stately is a personalized styling service, not a traditional shopping platform. When you sign up, you're matched with your own dedicated stylist who hand-selects each item in your box based on your Style Profile, preferences, and any special requests you share. The more info you provide, the better they can personalize your experience.
If you have specific style goals or requests, you can leave a note for your stylist in the account portal, update your preferences, or email us at concierge@statelymen.com — and your stylist will do their best to make it happen.
We also recently launched a Style Requests feature in your portal, where you can favorite and request specific items or full looks (Style Drops). If the item’s still available and there's room in your box, your stylist will try to include it!
Thanks to our direct partnerships with top clothing brands, we’re able to secure premium apparel at below-wholesale prices — and pass those savings on to you.
On average, members receive 2x the value of what they pay, based on MSRP. For example, our $129 Sharp Plan typically includes over $200 worth of apparel.
Best of all, you keep everything in your box for one flat price. And if something doesn’t fit? We’ll exchange it for something that does.
Style Drops let you browse and request full outfits or standout pieces you'd love to see in your next box. New drops are added regularly in the Member Portal, so be sure to check back often.
We’ll send you an upcoming order reminder 4 days before your renewal, giving you a heads-up to explore the latest drops and make your picks.
To add a Style Drop, just log into your Member Portal and make your selections. You’ll have until 24 hours after your renewal to lock in your choices.
For the Style Drop you select, if an item is in stock your stylist will send it in your next shipment. In the event an item is out of stock, another item will be added based on your profile and previous feedback provided to your stylist.
If you miss the window, don’t worry — your stylist will still see your requests and do their best to include them in a future box or use them as inspiration for your current one.
Heads up: Style Drops are limited edition and can sell out fast. If you see something you really want, you can move up your order date to make sure you get it.
Account Management
You can manage your account anytime by logging in at statelymen.com/account. From your dashboard, you can:
- Update your Style Profile and Additional Style Preferences
- Upload style inspiration photos to help your stylist better understand your taste
- Edit your billing and shipping information
Want to switch up your style? You can update your preferences as often as you'd like — just make sure to do it before your next renewal to ensure it applies to your upcoming box.
If you need to change your account email, contact our Member Services Team via live chat or at concierge@statelymen.com.
For urgent updates (like last-minute address changes), we recommend reaching out to Member Services directly — we’ll do our best to help.
You can update your plan type, delivery frequency, renewal date, or postpone your next box anytime before your upcoming billing.
To make changes:
- Log into your Stately Dashboard
- Go to Subscription → Subscription Management
From there, you can:
- Skip a shipment
- Change your next renewal date
- Update your delivery frequency (monthly or every other month)
Looking for a custom schedule (like quarterly deliveries)? Just reach out to our Member Services Team — we’re happy to help.
Absolutely! Just log into your account, go to Subscription → Subscription Management, click Edit under Change Quantity, and use the arrows to increase the number of boxes you’d like to receive.
Keep in mind this change is recurring, so you’ll need to update it again if you want to go back to receiving just one box.
Need help or prefer we do it for you? Reach out to our Member Services Team — we’re happy to help.
Stately accounts are meant for one person only. We’ve seen people try to share by swapping sizes and style preferences back and forth, and it just doesn’t work — it leads to mismatched items, styles and a frustrating experience.
To keep things personalized and consistent, each person will need their own account.
No stress — your stylist still gets the memo. If your next box is already styled, your requests will roll over and be considered for the one after that. Either way, we’ve got you covered.
Exchanges
If something doesn’t fit or isn’t your style, you have 14 days from delivery to submit an Exchange Request. We’ll use your feedback to send you a better fit or something more aligned with your style in your next box — free.
Want it sooner? You can have your exchange shipped before your next box with Expedited Shipping for $14.95 — and your first one’s free.
Presidential and Regal members always enjoy free expedited exchanges.
Just select Expedited Shipping when submitting your request in the portal — it’s quick and easy.
Note: Your return must be scanned by UPS as “in transit” before your stylist can begin processing your exchange. Once scanned, your replacement will ship within 2–4 business days (excluding weekends and holidays).
Yes — if your replacement item didn’t work out, you can request a second exchange within 14 days of receiving it by submitting a new request through your Stately dashboard.
You’re also welcome to request a stylist call if you'd like to talk through what didn’t work.
Please note:
- Stately covers shipping for your first exchange.
- For second exchanges, members are responsible for return shipping.
- You'll need to provide tracking info once your return is sent so our Fulfillment Team can process it promptly.
No problem! Expedited shipping is available for $14.95 — and your first one’s on us.
Presidential and Regal members always receive free expedited exchanges.
Just select Expedited Shipping when submitting your exchange request in the portal — it’s quick and easy.
Note: Your stylist won’t start your exchange until your return is scanned by UPS as in transit. Once that happens, your replacement will ship within 2–4 business days (excluding weekends and holidays).
No problem! Just contact Member Services right away — ideally before you ship your exchange package — so your stylist is informed.
If you keep an item that was approved for exchange and a replacement is sent, but don’t return the original, you’ll be charged 50% of its MSRP.
To help us process your exchange smoothly, please keep the following in mind:
- Submit your exchange request within 14 days of delivery, and only for items from your most recent order. Want to exchange something from a previous box? Reach out first — we’ll do our best to help.
- Items must be returned in brand-new condition — unworn, unwashed, and with original tags attached. Worn or unapproved items will be returned and a $25 shipping & handling fee will apply.
- We’re unable to exchange Bonus or Holiday Collection items.
- Items that are damaged or have strong odors will be donated, and you’ll be charged 50% of the item’s MSRP.
All exchange items must be returned in brand-new condition — unworn, unwashed, and with original tags attached.
If any item shows signs of wear, has been washed, or is missing tags, the return will be rejected, the item will be donated, and you’ll be charged 50% of its MSRP, based on your original invoice.
Please only include items that were approved in your exchange request. If you return additional items — whether from your current order or a previous one — they won’t be replaced and will be shipped back to you.
A $25 shipping and handling fee will apply for any unapproved items returned to our facility.
Referrals
Share your link with friends and earn Stately VIP Club Rewards Points when they sign-up for Stately. For every friend you refer who places their first subscription order through your referral link, you’ll give your friends $150 of bonus apparel in their first subscription box and earn 2,000 Stately VIP Club Rewards Points for each successful referral.
First, log into your Stately Dashboard here! If you don't have an account yet, you can create one.
Then, click the REWARDS link and scroll to the referral section to share your referral link friends and family – that's it!
Please note: in the spirit of the program, self-referrals are not allowed; referred friends must be a first-time customer; restrictions apply, see Loyalty & Referral Terms of Service here for details.
If you've been referred by a friend: Click their referral link, enter your email address and you will receive a unique discount code. Copy the discount code that pops up when the page loads. Then, apply that discount during checkout for $150 in bonus apparel added to your first box. Please note: you are able to use this referral code for any subscription plan tier (the referral link neither works for any purchases made through the Out of the Box store nor provides any rewards for such purchases to you or the friend you refer).
If you've referred a friend: Once they complete their first order, you'll get an email confirming your 2,000 loyalty reward points have been added to your account, which you can check on by logging in here!
To use your referral reward: For Out Of The Box purchases you can redeem your points and apply the discount code at checkout. Or, to apply to an upcoming subscription order, just head to the Stately Dashboard section of your account page, click on Subscription, and add the unique discount code to your subscription. If you are not sure what your code is, click on Rewards History on the Rewards page to see the past rewards you have redeemed. If you have any questions please feel free to reach out to Member Services at concierge@statelymen.com and we would be happy to assist you with redeeming your rewards or applying your discount code.
Please note: we cannot retroactively apply referral discounts or discount codes to previously purchased orders; all codes must be used at the time of purchase.
Per our terms, only one discount code is applicable per order, so you will not be able to apply your referral discount with another discount code.
Billing
Your first box fee is charged when you complete checkout. After that, you’ll be billed automatically each month until you cancel.
You can update your plan, adjust your delivery frequency, or skip your next box anytime through your Stately Dashboard.
Want to switch to bi-monthly or quarterly deliveries? Just contact our Member Services Team — we’re happy to help.
We accept most major payment methods including Visa, Discover, MasterCard, American Express, Apple Pay, Shop Pay, Google Pay & PayPal.
No problem! Just contact our Member Services Team with your promo code and either your order number or account email, and we’ll apply it for you.
If your code includes bonus items, we’ll make sure they’re added to your next box.
You can cancel anytime before your next billing date to avoid being charged. Once an order is processed, it can’t be canceled or refunded. To cancel, simply log in, go to Manage My Plan, and follow the prompts to confirm.
Alternatively, our Member Services Team can cancel your subscription for you—just reach out via phone, live chat, or email. You can reactivate your subscription anytime through your Stately Dashboard or by contacting the team.
We don’t offer refunds for subscription orders, but we’re happy to exchange any items you’re not happy with — just let us know what didn’t work, whether it’s the fit, color, or style.
The more feedback you give, the better our stylists can personalize future boxes to match your preferences.
THE STATELY VIP CLUB
For each purchase you make, you’ll earn 3 points per dollar spent, which you can redeem in increments of $10, $25, $50, or $100 off on future purchases — just log in to your Stately dashboard when checking out to have access to your rewards points. Points expire after a year of inactivity (i.e., redeeming or earning), so the more often you shop, the longer you'll be able to hold onto your points!
The more you spend, the more exclusive perks you unlock, including monthly giveaways, additional bonus items in boxes, and more! You can see our rewards breakdown here.
Points earned from shopping are added to your account once your order is charged successfully.
Points earned from referring a friend are added when your friend places their first order.
Points earned from adding your birthday are added on your birthday.
Points earned from following our Instagram account are added to your account immediately!
Every customer receives points automatically*. Points are awarded for each purchase at the time your account is successfully charged.
You can log in here to see your points. If you haven't created an account yet, you need to create an account with an active subscription to earn loyalty points.
*Please note: Only purchases after 1/1/2022 have been automatically attributed to customer accounts.
If you're placing an order on the Out Of The Box Store, you'll be able to apply your rewards points directly during checkout under the discount code section! If you would like to use these points towards a subscription, head to the Loyalty Rewards page and redeem a unique code based on the amount of points you wish to use. You can add this code to the promo code section on your Stately Subscription by going to the Stately Dashboard, viewing your Subscription, and applying the discount code to your active subscription – this will automatically apply to your next subscription order.
Please note: only one discount is allowed per order. You will not be able to apply another discount in addition to your rewards points.
To apply Stately VIP points to an order, first you’ll want to log in and access our Loyalty Rewards page and redeem your rewards. Next, take the discount code you obtain by redeeming your reward and proceed to checkout where you can input the discount code towards your new subscription. If you’ve shopped with us before but can’t access your account, don’t worry – your points are safe in your account! If you are having trouble finding your points please reach out to Member Services at concierge@statelymen.com.
Please note: You can only apply one discount code per order!
As a Platinum tier member, you will receive up to two free exchanges per subscription order.
Please note: If you are asked to send the box back to our fulfillment center and you think it is a mistake please feel free to reach out to Member Services for assistance.
Yes, your points expire after 12 months of inactivity (meaning no purchases within this time frame). If you have any questions about your points balance please feel free to reach out to Member Services for assistance.
Based on your Tier Status, you will receive exclusive access and discounts to Stately promotions and sales. You will be notified via email and/or text about these offerings when they arise.
Our Gold and Platinum Tier Members will receive a bonus accessory in every box. If you are not sure whether you received your bonus, please reach out to Member Services for assistance.
All Silver, Gold and Platinum Members are automatically entered into our Stately Monthly Box Giveaway. You will be contacted directly if you win!
Shipping
Stately currently ships packages via UPS Ground and UPS SurePost (your package will be transferred to USPS for final delivery).
Once you complete your order, we will typically ship your package within 5-10 business days (it can take up to 10 business days to ship your order during certain seasons). This gives your personal stylist enough time to carefully review your Style Profile and any special requests. Once your package leaves our fulfillment center, it normally takes 1-7 days to arrive at your doorstep, depending on your location and courier.
Of course! Once it’s shipped, you’ll receive an email from us to track your package while it’s in transit. If you aren’t receiving email updates, make sure the email you signed up with is correct and don’t forget to check your spam box!
Not yet. Stately is currently available only in the United States.
Yes — we do ship to APO, FPO, and P.O. Box addresses.
However, please note:
- Expedited shipping is not available for these addresses.
- APO and FPO deliveries may take up to 2 months after being handed off to USPS.
- For exchange requests, customers at APO or FPO addresses will need to cover return shipping to our facility.
You can update your shipping address anytime through your Stately Dashboard.
If your order hasn’t renewed yet, just make the change before your next billing date.
If it has already renewed or shipped, contact Member Services right away. We’ll do our best to update the address or reroute your package, but timing and courier policies may limit what’s possible. Additional shipping fees may apply for reroutes.
Tip: To avoid delays, double-check your shipping address before each renewal.
For urgent updates, email us at concierge@statelymen.com or reach out via live chat.
If the tracking shows it was delivered but you haven’t received it, the courier may have left it in a secure location. Please check common drop-off spots such as your mailbox, porch, garage, side or back doors, or with neighbors or other members of your household.
In some cases, packages marked as “Delivered” may still arrive within 24–72 hours. If it’s been more than 72 hours, please contact Member Services for further assistance.
Note: APO and FPO deliveries may take up to 2 months after being handed off to USPS.